Puget Sound Energy (PSE) recently issued a warning regarding a phone scam targeting their residential and business customers. PSE says they have received nearly 200 reports this month of scammers contacting their customers in an attempt to convince them their electricity service is going to be cut off if immediate payment is not made.
The customer is told PSE will disconnect the customer’s energy service within an hour if the customer fails to make a payment using a prepaid money card or transfer. To appear more convincing, the scammers alter their caller ID so it appears the call is coming from PSE.
PSE says this is a long-running scam that targets customers of utilities across the country. PSE advises the scammers can be threatening and clever in using deceptive tactics. Some customers have given in to the thieves’ demands.
PSE advises customers they will never ask or require customers who have delinquent accounts to purchase a prepaid debit card to avoid disconnection. Customers can expect to receive several communications from PSE before any disruption in service, not just a single phone call. In addition, PSE’s vendors do not call after noon on Saturdays or anytime on Sundays – calls during those times should be questioned.
Customers with concerns about any calls to pay their bill are advised to hang up and contact PSE directly at 1-888-225-5773.