The Washington State Attorney General’s Office (AGO) has received dozens of complaints filed by Comcast customers since December. The complaints all centered on “discovering the company’s Service Protection Plan (SPP) appeared on their bill when they did not consent to paying for the service,” according to a consumer alert issued by the AGO today.
These recent complaints follow a court filing in December by the AGO citing new evidence obtained as part of an ongoing lawsuit against Comcast indicating Comcast may have signed up more than half of all Service Protection Plan (SPP) subscribers without their consent.
According to the AGO alert, Comcast claims the SPP is a “comprehensive” plan covering the cost of all service calls, including those related to inside wiring. The AGO’s lawsuit alleges Comcast failed to appropriately disclose that the plan does not cover repairs to any “wall-fished” wiring (ie wiring inside a wall) which constitutes the vast majority of wiring inside homes. The SPP is currently a $5.99 monthly fee.
Comcast Vice President of External Affairs for Comcast’s Washington Region Marianne Bichsel said of the AGO filing in December. “The Attorney General’s new assertions are largely based on a flawed methodology and assumptions, and today’s press conference misrepresented the facts. In fact, the court flatly rejected the AG’s mischaracterization of Comcast’s routine handling of agent call records. We will continue to vigorously defend this in court.”
The AGO advises Comcast customers to check their bill and, if you’re being charged for the SPP without your consent, to file a complaint with the Attorney General’s Office.